Support
Software and systems

Getting Support Customers may request support via:

• Email: support@straterrainc.com

Support requests are classified into:

• Inquiry:       Example - How does this product work?
• Problem:      Example - A feature doesn't work.

Priorities, Response and Resolution

• StraTerra categorizes support requests according to the level of user impact. A service representative will contact you within hours of your initial request.
• You can also request clarification on StraTerra user documentation by sending us email.