Product Support

Issues

At StraTerra Inc., customer service is a core value. Our staff is knowledgeable, and has experience delivering software support and professional services to Fortune 500 companies.

Our support features an automated portal ensuring that any issues that you report are recognised, tracked and resolved. We offer two levels of support: basic and enhanced. Click on the "Support Packages" link for details.

   
Product Support

Report an Issue

Support Packages

Help Improve Our Support

Software Downloads

If you have requested a trial and have been emailed a license key, you can click on the "Get a Trial" to get trail load. Trial loads are identical to full loads, but run for a trial period.

If you are a customer, you can click on "Get a Load" to get obtain an installation file or click on "Get an Update" to get a file that contains all current updates.

All software is provided as self-installing files. Once downloaded, just click on the file.

Software Downloads

Get a Trial

Get a Load

Get an Update

Knowledge Base

Click on one of these links to access a growing library of useful information.



Knowledge Base

Getting Started Guide

Sample Core logs

Product Information

Click on one of these links to get product information.

Product Information

Get a Data Sheet

Get a Product Overview

Get a User Guide